FAQ - Do you have a question or looking for more information? This is the place to find answers.
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FAQ

Here is a list of common questions and answers.

1Q. Where do the tickets come from?
1A.
Tickets are listed by fans that cannot attend an event, ticket brokers and ticket agencies.

2Q.How do you have tickets listed for sale on your website when they have not gone on pre-sale or on sale to the general public?
2A.
Most ticket brokers and ticket agencies have contracts with certain venues, in their contracts they have certain seats for every event, they usually buy at group rates negotiated directly with the venue. As soon as an event is announced at a venue these brokers list their tickets right away for sale in the ticket marketplace.

3Q. What if an event I attended is cancelled, how do I get a refund?
3A. Contact the seller listed on your invoice for a refund. If you need further assistance after you have contacted the seller please give us a call and we will be happy to assist you. We guarantee you will recieve a refund if your event is canceled and not rescheduled, or if the event is refunded by the promoter. You will recieve a full refund except for delivery/shipping fees which are non-refundable.

4Q. Why is there a strangers name on the tickets I purchased from your site?
4A. The name is the original purchasers name from the primary point of sale for those tickets. The name on the tickets mean nothing at the point of redemption, the barcode on the ticket is what gets your into the venue. Always guard your ticket barcodes from prying eyes and camera's at the event to protect yourself against barcode theft/ticket fraud.

5Q. I cannot attend the event and need a refund, do you offer a refund?
5A.
No, we do not offer refunds, as we state on our website and buyers agreement, "all sales are final". You may however create a free seller account on our website and list your tickets up for sale at no charge in the marketplace. If they sell you just pay a reasonable sellers fee out of the sale. TIP: Look at other tickets in your seating area on our site to get an idea of what the average selling price is and keep your selling price competitive so you have a good chance of selling them. Depending on the market for that event you may make or lose money on the sale but it is better that eating them for dinner. Always keep an eye on your event to see what current market conditions are and adjust your selling price accordingly. You can also set your seller listings on autopilot and let the site software adjust your ticket prices according to market conditions and the selling parameters you set. It is a safe way to try to sell your extra tickets. We will also list your tickets on thousands of other ticket websites around the world so you have the best chance to sell your tickets.

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